Digital Magazine

SOMA Announces Launch of SOMA Intelligent Service and SOMA Care

SOMA, producer of flexographic printing presses, plate mounters, laminators and slitter rewinders, has rolled out the SOMA Intelligent Service and SOMA Care.

The web-based SOMA Intelligent Service platform is a comprehensive cloud solution that provides a quick problem-solving communications channel for every SOMA customer. It is made possible with SOMA S-Cloud technology that the company recently put into place. By connecting software and SOMA equipment to the SOMA S-Cloud, the company is able to develop and utilize intelligent functions that boost efficiency, minimize operator errors and improve communication.

Service-related data is fed throughout the SOMA ecosystem using the SOMA S-Cloud. In case of a specific machine issue, the service request is delivered to SOMA’s service team using the SOMA S-Chat — a very expedient chat type of communication. The first reply is typically conducted within a short time of contact, offering expert diagnostics and remote troubleshooting. Subsequent communication is conducted via S-Chat. This will also provide critical failure spare parts dispatching if needed, and determine if a service team visit is required.

SOMA Intelligent Service also allows a number of files, pictures and videos to be shared from any S-Cloud connected device. Utilizing these media are other helpful tools such as a complete S-Chat communication history, online training videos and documentation, available retrofits and more.

SOMA also launches SOMA Care, its new service program providing customers comprehensive maintenance, and which relies heavily on SOMA Intelligent Service for customer support. At the conclusion of the SOMA warranty period, a SOMA technician will visit and offer a number of SOMA Care package options. There are several programs offering increasing service, adding unlimited remote diagnostics, covered preventive maintenance visits, and services rate discounts, as programs progress from silver to platinum. A la cart service is still offered, but at less cost-efficient basic rates.

To learn more, visit: www.soma-eng.com

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