Building Customer Serrvice Leaders

AICC, The Independent Packaging Association, has opened registration for Moving from CS Manager to Leader, a new webinar, Tuesday, January 26 at 2:00 pm EST, with Suzy Cummins, Facilitator, Next Gear Consulting.

This webinar will help attendees build on their managerial skills to become seasoned leaders.

Participants will learn tips and tools to proactively pursue and create change opportunities, influence and inspire their teams, and create a tangible vision for their organizations.

Suzy Fores Cummins is a versatile team leader and problem solver with 30 years operations experience in the paper packaging industry. She has a diverse background in customer service, quality and process improvement, lean manufacturing, HR, Safety, and policy development. She builds cross-functional teams, demonstrates exceptional communication, and models critical decision-making skills. As a systems thinker she is able to lead and teach with awareness of a strategic macro view, and the judgement to dig in to the detail as needed.

Registration for Moving from CS Manager to Leader is $250 for members and $500 for non-members. This webinar is part of the All Access Pass. Pass holders can use their promo code to register at no additional cost.

AICC members lower training costs and streamline payments with the All Access Pass. For one payment of $1,695, participating companies are given a code that all employees can use to register for every webinar scheduled through August 2021. Each company also receives a recording of each webinar. With more than 50 webinars scheduled, the All Access Pass represents a value of $12,500. Learn more at

Register for Moving from CS Manager to Leader at

Questions about training and the value a well-trained workforce brings to a company can be directed to Taryn Pyle, Director of Education & Leadership Development, This email address is being protected from spambots. You need JavaScript enabled to view it., or Chelsea May, Education and Training Manager, This email address is being protected from spambots. You need JavaScript enabled to view it. or 703.836.2422.

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